I received a zebra patterned watch as a groomsman's gift for my brother's wedding, really like the design. After a few months of normal/minimal wear, several of the hour-marker dials fell off inside the watch face. I contacted the company and got a brand new replacement (with an exact match to the engraving on the back) within about 5 days. Customer service was quick, communicative, and super helpful. Very pleased! Hoping it was just a fluke and that the new watch remains intact.