FAQ

How long will it take to receive my order?

Our average lead time for production is 2-5 business days from purchase date.

Shipping is conducted via USPS for domestic and international orders.

Standard First class mail averages 3-5 days for delivery
Priority Mail takes 2-3 days for delivery
Priority Express takes 1-2 days for delivery

**International shipping times may vary but on average take 10-25 days for delivery.
***We do not cover International customs charges. Customs charges are covered by the purchaser of the item at the time of receipt.

How many characters can I have engraved?
We like to keep our engravings less then 15 words. The more characters required to engrave the smaller the font we have to use which can sometimes make the back of our watches hard to read.

Do you accept returns? 
Damaged goods must be reported within 3 days of delivery per the tracking information. A full refund or replacement will be offered once a picture is provided showing damage. The item must be returned in order to receive a refund for damaged goods, we will provide a pre-paid shipping label for all damaged returns.

Customized items: These are non-refundable unless there has been an error made on our part in which a full refund or replacement will be offered. The item must be returned in order to receive a refund. We will provide a pre-paid shipping label for all returns due to errors made on our behalf.

Non Customized items: Refunds are accepted within 7 days of delivery per the provided tracking information. Buyer is responsible for all shipping costs for return shipping. A full refund minus original shipping costs will be applied once the item has been received and deemed in un-used condition.

Bulk or discounted orders: Refundable only if reported damaged within 3 days of receiving in which case will need to be returned via a pre-paid shipping label for a refund.

Once item is received back a full refund minus shipping will be issued. Please include your order number and request for a refund in the return package so we can expedite the refund process.

Shipping Fees are Non-Refundable for non-damaged returns.

How can I find out about promotions and discounts?
Please follow us on Facebook, or Instagram to stay up to date on new product releases, discounts and promotions! We really like when our customers to share photos of there purchases on instagram, please tag us at #havernwatches

Is there a warranty?
All of our products are covered by a 30 day warranty for any defects not caused by wear and tear. Broken glass and batteries are not covered by our warranty. We will provide a free replacement for any defects reported in the first 30 days. The defected item will need to be returned via a pre-paid label provided by us in order to receive a free replacement.

International orders are responsible for return shipping for any defects reported within the first 30 days.





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