We're sorry to hear your order didn't turn out as expected! We are happy to make things right for you. Orders qualifying for return must be postmarked to our address within 14 days of your original order delivery date (as noted in your tracking information). Returns will have the original shipping fee deducted. We recommend shipping your return with USPS first class mail and keeping your tracking number handy along with including your original order number in the package for faster processing. In the event of lost packages without a tracking number we are unable to issue your refund.
Personalized items will be deducted $25 plus original shipping costs. Items must be in original packaging upon receipt in un-worn, un-used condition.
We stand by our products! All of our watches, and apple watch bands are covered by a 1 year warranty from the date of delivery against any manufacturer defect. This does not include damage due to wear and tear or resizing (Broken crystals, cracked links from incorrect resizing methods, etc.)
Damaged on arrival:
Let us know immediately if your order was damaged in shipping, we will have your replacement shipped immediately for you along with a prepaid label to return the defective item.
Item received is not what I ordered:
Let us know immediately if your engraving or watch received was not exactly as ordered and we will absolutely correct this for you!
Item received as a gift? Contact us
directly and we'll be happy to help :)